Clients often arrive at our ADR sessions in heightened states of emotion. How can we as ADR professionals manage ourselves, our clients and our processes so we don’t succumb to the contagion of distress. This session will cover how to set the emotional tone in the room and provide strong leadership in sessions so clients feel heard, emotions are contained, and conflicts are managed effectively.

Presenter:

Kirsten Lysne, Ph.D., Clinical Psychologist, Coach and Mediator | Moxie Inc.

Lunch is brown bag. Refreshments will be provided, however.