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Featured Article
As Demand Rises, Civil Legal Aid Innovates to Expand Access to Resources
Demand for civil legal aid continues to outstrip supply. Among attorneys and others in the field, this is known as the "justice gap."
It's clear that we will never close this gap unless our federal and state funders dramatically increase their support. In the meantime, we must also find ways to expand access to information that can help those in need. While there is no one way to do this, self-help legal centers and smarter use of technology are surely part of the solution.
In 1996, the Legal Services Corporation, an independent entity created by Congress in 1974 to support civil legal aid organizations around the country, issued a report touting the benefits of technology to increase the capacity of civil legal aid organizations. With its enthusiastic descriptions of self-help kiosks ("The Minnesota Twins sell tickets via kiosks which allow the potential buyer to 'see' what seats are available on a given date, and what the view is like from those seats, reportedly prompting many ticket upgrades"), the 18-year old report is quite dated. But its basic message still holds true today: by using technology and self-help centers, the civil legal aid profession can "reshape delivery of legal services" and "assist millions of additional clients at very low cost."
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